Refund Policy

1. Our Refund Commitment

We stand behind the quality of our products. If you have a genuine issue with your purchase and have not yet accessed the download, we will do our best to resolve it, including issuing a refund where appropriate.

2. Eligibility for Refunds

You may be eligible for a refund if:

• Your refund request is submitted within 7 days of purchase.
• You have not downloaded or accessed the digital product files.
• The product you received is materially different from what was described on the product page.
• There was a technical error that prevented delivery and our support team was unable to resolve it.

3. Non-Refundable Situations

Refunds will not be issued in the following circumstances:

• The download link has been accessed or the product has been downloaded.
• More than 7 days have passed since the date of purchase.
• You changed your mind after purchase.
• You found the same or similar content elsewhere.
• The template does not integrate with a specific platform not listed in our product description.
• You did not achieve expected results or conversions from using the templates.

4. How to Request a Refund

To request a refund, please email us at hello@convertfunnels.com with the subject line "Refund Request" and include:

• Your full name
• The email address used to purchase
• Order confirmation number
• Reason for your refund request

We will review your request and respond within 3–5 business days.

5. Chargebacks

If you initiate a chargeback with your bank or card provider without first contacting us, we reserve the right to dispute the chargeback and provide evidence of delivery and acceptance of our terms. We encourage you to contact us first — we are committed to resolving issues fairly.

6. Contact

Questions about refunds? Reach us at hello@convertfunnels.com. We're here to help.